Frequently Asked Questions

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 What is your return policy?

On apparel we offer an exchange for the same product within 5 business days.

After 5 business days we can no longer offer any solution.

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 Due to customizations, we are unable to accept returns on jewlery. We will issue a store credit or exchange for the same product within 5 business days if the item is defective upon arrival. After 5 business days we can no longer offer any solution.

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What is your shipping policy?

All orders customized orders will ship 3 weeks after order has been placed. All other items will ship 3-5 business days. 

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​What if I enter the incorrect shipping address. Please email us at Icy-Kidz@Icy-Kidz.com  immediately

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Do you offer express shipping?

Unfortunately due to customizations we cannot offer express shipping.

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